How we handle your information

1. Overview

We respect your privacy and aim to collect only the information needed to operate this website, process book orders, provide download access, respond to enquiries, prevent misuse, and improve the reliability of the service.

The website is connected to e-commerce and support functions. This means that different types of information may be collected depending on whether you are simply browsing, contacting us, or buying a book.

2. Information we collect

The information collected depends on how you use the website.

When you visit the website

• technical information such as IP address, browser type, device type, operating system, and pages visited;
• server log information used for security, troubleshooting, and website performance;
• cookie or session information where needed for website functionality.

When you use the contact form

• your name;
• your email address and/or phone number;
• your subject and message;
• optional files or attachments you upload;
• technical metadata such as IP address and user agent.

When you place an order

• your name;
• your email address, if provided;
• your phone number, if provided;
• order information such as selected product, format, price, currency, order reference, and order status;
• payment status and payment reference returned by the payment provider;
• download token or access records needed to deliver the digital book.

3. How we use your information

We use collected information for the following purposes:

• to operate and maintain the website;
• to process orders and confirm payments;
• to provide access to digital downloads after successful payment;
• to send order confirmations, download information, and support replies;
• to respond to contact form messages and customer enquiries;
• to investigate payment, order, download, or access issues;
• to prevent fraud, spam, abuse, unauthorised downloads, or technical misuse;
• to maintain administrative records for customer support and accounting.

We do not sell customer or visitor information.

4. Checkout and payment processing

When you buy a book through the website, your order information is stored in the BWR system so that the order can be verified, fulfilled, and supported.

Payments are processed through a payment provider. The website may receive and store payment confirmation information, such as transaction reference, payment status, amount, and currency.

The website does not need to store your full card details. Card or payment instrument processing is handled by the payment provider according to its own security and privacy practices.

5. Digital downloads and access logs

When a customer receives access to a digital book, the website may generate and store download-related information such as:

• download token or access reference;
• order ID or customer ID linked to the download;
• file format requested, such as PDF or EPUB;
• download timestamp;
• IP address or browser information used for security and troubleshooting.

This information helps us protect paid digital files, prevent unauthorised sharing, and support customers who have difficulty accessing their purchase.

6. Contact messages and support communication

When you send a contact message, the message is stored in the website’s contact administration system. This allows us to review your enquiry, reply, add internal support notes, and keep a record of the communication.

If you upload an attachment through the contact form, the file is stored so that the administrator can review it in relation to your enquiry. Do not upload sensitive documents unless they are necessary for your request.

Replies may be sent by email or recorded manually if the response is handled by phone or another method.

7. Cookies and sessions

The website may use basic cookies or session data to make the website function properly. For example, sessions may be used for security tokens, checkout flow, form protection, and administrative access.

If analytics, advertising pixels, or marketing cookies are added later, this Privacy Policy should be updated and an appropriate cookie consent mechanism should be added where required.

8. When information may be shared

We may share limited information with service providers only where necessary to operate the website and fulfil customer orders.

These providers may include:

• web hosting providers;
• email or SMTP service providers;
• payment processors;
• technical service providers helping with website maintenance, security, and troubleshooting.

We may also disclose information where required by law, regulation, legal process, or legitimate security investigation.

9. How long information is kept

We keep information only as long as reasonably necessary for the purposes described in this policy.

• Order and payment records may be kept for accounting, tax, fraud prevention, and customer support purposes.
• Contact messages may be kept while the enquiry remains relevant or for reasonable support history.
• Download logs may be kept to protect digital products and support customers.
• Server logs may be kept for a limited period for security and troubleshooting.

Retention periods may depend on legal, accounting, technical, or operational requirements.

10. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration.

These measures may include secure hosting, database access controls, CSRF protection, protected admin areas, payment verification, restricted download links, and careful handling of uploaded files.

No website or internet transmission is completely risk-free, but we aim to maintain responsible security practices.

11. Your rights and choices

Depending on where you live and which privacy laws apply, you may have rights to request access to your personal information, ask for correction, request deletion, object to certain processing, or ask for information about how your data is used.

To make a privacy-related request, contact us using the email address below. We may need to verify your identity before responding to certain requests.

12. Children’s privacy

The website is intended for general readers and customers. It is not designed to knowingly collect personal information from young children without appropriate consent.

If you believe that a child has provided personal information through the website without appropriate permission, please contact us so we can review and address the issue.

13. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in the website, checkout system, payment processing, download system, contact tools, legal requirements, or business operations.

The “Last updated” date at the top of this page shows when the policy was most recently revised.

14. Contact us

For privacy questions, data requests, or concerns about how your information is handled, contact: